I find it insulting, direspectful, shameful and cheap what our 'leading mobile service provider' in Oman has done. The little stunt the company pulled after the public had barely recovered from the Gonu Cyclone that hit the country.
The bastards, sent letters and refunds to people who tried contacting their loved ones during the cyclone. You'd say that's a good thing, and I'm out of my mind, but everyone knows that Oman Mobile had no coverage before, during or after the cyclone for at least a whole day in 90% of areas.
This incident is the perfect way to summarize the company's methodism with it's customers. Like that it's not enough, you'd at least expect them, being the 'leading company' they are, to launch old services to the mobile world and deliver them to us by now. Let alone being shockingly pricey and retarded in all their services.
Oman Mobile is a 'leading company'. When it comes to making the most money from people with returning the least to them, there's no question that it's a leading question. When it comes to ripping people off, they're right up there. When it comes to abusing client trust and privacy, they're the big guy selling hotdogs in an American baseball stadium.
Ohh, but they're nothing compared to their sister company OmanHell , they're the 'leading' in this stealing leading business.
;By muscati, at
June 18, 2007 5:20 PM
gFrom what I understand both Nawras and Oman Mobile had disruptions of service during the cyclone. I'm an Oman Mobile subscriber and the service was available most of the time during all three days. There was a long interruption Wednesday evening where calls were going through to land lines but not to other mobiles and it happened again for a couple hours on Friday evening. During the hurricane, I managed to get in touch with most of my staff and colleagues at work. Both on Oman Mobile and Nawras networks except one guy in Quriyat. It was impossible to get in touch with Sur, Yiti and Quriyat and parts of Amerat for a couple days. But I think they were inaccessible to both Nawras and Oman Mobile because the infrastructure damage was really bad.
The number of calls made from our household those three days would be in the tens of rials. It far exceeds the RO. 2 per person that Nawras credited back to its customers. I read somewhere that the cost to Oman Mobile for canceling their revenue those three days is over 2 million rials.
;By TI3GIB, at
June 18, 2007 6:02 PM
gI have to say though that my experience, and many many others, isn't as flowery as yours. During the cyclone, 80% of the calls I made were not getting through, even after continues redialing.
Today, TODAY, I was on the phone for over 10 minutes repetitively getting the infamous 'Network Busy' message.
Today, I tried calling my father who's in Sur now, but there's no coverage.
I've seriously had enough with those people. I'm disgusted by their behavior and their quality. I will be moving to Nawras as soon as possible.
;By Amjad, at
June 18, 2007 10:11 PM
gWell, I guess OmanMobile shouldn't have done it this way. Instead of this, they should have not charged us on the phone calls we made and text messages we sent on those days AT THAT SAME MOMENT, not after a couple of days.
I believe many people were trying to make phone calls on those days but they couldn't because 1] they didn't have credit on their cell phones and 2] the network was very busy most of the time.
On the 6th of June I couldn't make any phone call because I had 0 baisas on my credit. The next day when it stopped raining, I got credit and made lots of calls. I managed to use 2.5 OMR on the 7th and 8th, and I'm thankful to OmanMobile that they returned them to me :-p .. But it would have been nice if they sent us this credit on the same days..
Plus, it's true that the network was VERY bad on those days. I was also suffering when I made the important phone calls. Many text messages were not delivered and the network was busy most of the time, but I managed to make as much as possible of the important calls.
;By muscati, at
June 18, 2007 11:11 PM
gCome on, it was a friggin' hurricane. Something that our country hasn't experienced in thirty years, and even that time in 1977 it wasn't in Muscat. When you don't live in a hurricane zone it's not something you prepare for. I don't think you can blame neither Nawras or Oman Mobile for service interruptions when the hurricane was knocking down poles, repeaters and base stations. It even cut out fiber optic cables. Flood water went into both Nawras and Oman Mobile's systems and they had to resort to back ups.
It was a devastating situation. Whatever Nawras and Oman Mobile did later, that's all marketing and damage control. Nawras is using the hurricane to build up its image, which I think is disgusting. Lots of companies are going around helping out. None are using it to publicize themselves like Nawras. I find it pathetic to use a tragedy like that for a company's marketing image. I'm not defending Oman Mobile. I'd switch from them in a heartbeat, but to a better competitor, not a sub par telecom like Nawras. Someone I know who works in Omantel repeatedly says "thank God our competition is Nawras, because if he had a world class company to compete with we'd collapse".
;By Nella, at
June 18, 2007 11:28 PM
gAmjad there was no point in letting ppl call or send for free at the moment..the network wasn't working anyways!
i still can't receive any of the international msgs sent to me..people get my msgs, but i don't get theirs..and Its very very annoying.
I'm kinda pissed -_-
;By TI3GIB, at
June 19, 2007 3:04 AM
gMuscati I'd appreciate it if you briefly tell me what exactly happened with Nawras that you felt was inappropriate.
The conditions explain the lack of service. That I understand and don't mind. What I'm sickened to the bone about is how they take customer's for stupid sheep who will buy in anything they say or do.
It's like one person saying he's thirtsy, and another person throwing an empty bottle of water and saying "Don't worry, It's for free".
It's cheap. It's disgusting and more importantly beyond what I think of it. It's inappropriate behavior for what might be the most customer interactive company in Oman.
I think my view of Oman Mobile is perpendicular to your's of Nawras. Let's at-least agree about that :D
By this you are definitely making it clear that you work for for that mobile provider company. Well today i got news for ALL YOU IN HERE, never mind the hurricane, but:
OMANTEL, Oman Mobile and Oman Internet Services is just a bunch of bullshit. That is like the WORST Communication Provider you could ever had WORLD WIDE. THEY SHOULD BE VANISHED!!!!!! Only shitheads is working in that company, i feel very sorry for Oman. Such a Fuccked up country and got even more FUCCKED UP since omantel.
PEOPLE, i am very serois.. move out of that country!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Get to europe or something. I am arabic myself and i have had enough of Oman! After all, it's just pakistanies and indian people that smells like shit who lives there. They smell, you got them as your neighbour, they work and are visible everywhere you go and you just cant get rid of that smell and that stupid language of theirs!!
OMAN SUCKS, OMANTEL SUCKS AND OMANI PEOPLE DEFINITELY SUCKS kejfa halak, aywa atigek trag looooooooooooooooool YOU PUNK ASSS BITTCHES!!!!! FUUCCKK YOOOOUUU MOTHERFUUCKKERS AND YOUR COUNTRY and that hairy president of yours hahahahahhahahahaha assholes